Volunteer Training for Reopening

Volunteer Training for Reopening

Next Phase of Reopening — Journey Kids

Mitch reminded the church body that we would be phasing in our children’s activities on Sunday mornings in similar fashion to the return of school campus attendance for our kids area schools.  Changes to our previous operations are included below in orange.  Please contact John Peterson (512-577-4455 or john@journeybf.com) and/or Ron LaFevers (rlafevers32@gmail.com) if you have questions about these training materials.

Key Operational Changes

  • Journey Kids and Preteens will be in operation Sunday morning.  Journey Students will attend the service with parents and return for Refresh on the Porch from 4:30-6 PM.
  • We will use a preregistration process for Journey Kids and Preteens and capacity will be limited but will increase in subsequent weeks. If they are not registered or registration is full, parents are welcome to have their children attend the service with them in the Big Room.
  • The main flow has changed to enable parents with children or preteens to go to Journey Kids Check-In prior to going to the relocated Host/Seating Table for their seating tickets 
  • Kids of kindergarten age and above will be wearing masks in their classrooms

Phase 2 Main Flow

Process Walk Through

On-campus activities require that we look at the information available to us on COVID-19, state guidelines, and the wide variety of people’s opinions on personal protection. Unity of the church body is very important here. In loving one another, we need to acknowledge that we will have differing opinions on the necessity of social distancing and but that we also should respect the need for a common approach as we continue to reopen The Journey campus.

Using only one entrance to the building will allow for easier management of social distancing, will require fewer volunteers and will require less cleaning of commonly touched surfaces. So, traffic will be directed by signs and cones around to the Back Parking Lot. More spots are available in the back and it is accessible for people with disabilities.

Journey Family Members 10 or Older Are Asked to Wear A Mask Inside the Building.

In Journey Kids Classes, Children in Kindergarten and Older Will Also Wear Masks. 

After much consideration, the staff and Executive Board decided that having everyone 10 and older wear masks at all times while inside the building to provide the most protection to the most people. Signs communicate this outside and inside the building. Our practice of social distancing with family units staying 6 ft. from one another is also broadly communicated. We ask that people assess themselves and their children for the potential of being ill with COVID-19 before they come to the campus. Similar to the policy in local public schools, while children of Kindergarten age and above are in class together they  will also wear masks.

Here is an example of the general guidelines that are communicated with signs around the campus.

Entrance Process


We want people to be encouraged to be here! We don’t want to be legalistic in enforcing our social distancing but  to be encouragers toward healthy practices in a loving environment.

Back Door Greeters – 10:30-11:15am, 12:00-12:15pm

As people walk to the building, we will have 3 people stationed at the back Entrance.

  • Personal Protection Table: Greeter 1 and 2 will also cover the Personal Protection Table where a pump of hand sanitizer and packets with a couple Clorox wipes are offered. Masks will be provided from this table to anyone who arrives without their own mask. A thermometer will also be at the table to check anyone’s temperature who requests it.
    • “Just a friendly reminder, please wear a mask while you are in the building”
    • If someone is insistent about not wearing a mask, “We would really prefer that you use a mask, did you get any of our communications about this?”
    • If this does not work, we have a pair of folks that can be called in to discuss this with them and try to help them understand our policy.
  • Greeter 1: One Greeter will organize folks into their family units while pointing out the tape on the concrete as a guide to practice social distancing with 6 feet between families. Paper bulletins will not be passed out—people will be asked to use their Digital Bulletin.  Ask parents with children from Birth-6th Grade if they have preregistered their children unless they are new guests. Guests are exempt from having to preregister as long as proper teacher/student ratios are maintained. 
    • If parents have preregistered or new guests have children, tell them they should go to the Journey Kids Check-In desk first and then go to the Host/Seating Table.
    • If they are members who have not preregistered, tell them they are welcomed to have their kids attend the service with them in the Big Room and to proceed to the Host/Seating Table.
    • Example greeting: “Good morning! How are you feeling? We are glad you are here! We have hand sanitizer for you to use here at the table along with some Clorox wipes if you need them. We also have a no-touch thermometer if anyone would like to have their temperature or their children’s temperature taken.”
  • Greeter 2: A second Greeter will be stationed at the door and will open it for people so only the greeters are touching the door handles. This Greeter will welcome people and ask them to put on their mask if they have not already done so. The second Greeter will also assess the line forming inside the hallway at the Check-in/Host table to maintain space for social distancing before they allow the next family to enter the building.

Hallway Process

As people walk down the hallway, they should be directed to Journey Kids Check-In if they are guests with children or are members that have preregistered their children. Otherwise, direct them to the Host/Seating Table for seating assignment in the Big Room. An eraser board with signage will continue to block the Big Room entrance right by the back doors to the building.

There will be tape on the floor indicating safe distancing guidelines between families. There will be a hand sanitizer station between the men’s and women’s restrooms that people can use as they walk down the hallway or as they enter or exit the restrooms.

Restroom Monitor — 10:30-11:15am, 12:00-12:15pm

We will have a Restroom Monitor stationed at the bathrooms in the hallway to manage the number of people allowed into the restroom at the same time to practice social distancing.

  • Restroom Capacity: The entrance to each hallway bathroom will be limited to 2 unrelated people at a time or 1 family unit (can be 2 or more) will be allowed in the bathroom.
  • Restroom Entry: Bathroom monitors will assist in opening the door when possible to reduce touching of common surfaces.

Host/Seating Table – 10:30-11:15am

At the Host/Seating table, people will check-in with 2 Hosts.  Every family group will need to be registered as they arrive.

  • Group Registration: The Hosts will work as a team to get each group registered as they arrive.  A Host will register the group by name (any adult in the group) and number in their party on paper at the Host table.
  • Number in Party and Seat Assignments: The Hosts will work together given the number of people in the family that will sit together to determine which seats they will use and then provide a ticket indicating those seats. This ticket will be shown to ushers once the group enters the Big Room. Please Note: Special seating requests are not something we can easily accommodate at this time.  However, if someone requests to be seated in the back to reduce their exposure, please do the best possible to accommodate the request.
  • Encourage Wristbands: If a person checking in does not have a wrist band on, please encourage them to grab one and put it on so other people know how they feel about social distancing. Point the person to the table with wristbands so they can see what each color means and answer any questions they may have.

Seating Assignments

    • As you assign seats, add a circle to those seats on the Seating Chart and an X on the 2 seats between family groups.
    • Once you have assigned seats, write out the seat numbers on a card and give it to the family. They will show that card to the usher when they go into the Big Room.
      • Example: Welcome Baker family! Did you register online? No? No problem, I’ll register you now. Do you have 4 in your party? Great, you will be sitting in seats B12-B15. Please show this card to the usher as you enter the Big Room.
    • Assign families to the Center Section first from left to right as you face the stage. Skip the first row initially and fill in from 2nd row to back row. Then fill the first row of center section.
    • Hosts can generally see if the trend is that the center section is filling fast enough that we know the side sections will also need to be used.  If this trend is noted, start assigning seats in the Left and Right Sections once the Center Section is just over half full.
      • Assign families toward the front and near the aisle in the Left Section.
      • Next assign families to the front and near the aisle of the Right Section. 
      • In similar fashion, alternate between Left and Right sections from the aisle to the outside edges until the room is full.
    • Seating chart layout draft:

Big Room Greeter and Ushers – 10:30-11:15am, 12:00-12:15pm

Next, families will be greeted at the Big Room doorway and then met by an usher to show them to their assigned seats.

  • Big Room Greeter: As people come toward the Host/Seating Table, greeters should direct parents with children or preteens to the Journey Kids Check-In if they have preregistered.  First time guests are exempt from having to preregister their children as long as acceptable teacher/student ratios are maintained . As people approach the Big Room doorway, a Big Room Greeter will be at the door and will confirm the family has a seating ticket.  We also would like to remind anyone of the value of wearing a wristband if they do not have one on–it allows others to easily know how they want to be treated regarding social distancing. The Greeter will open the door for the family to minimize touches of common surfaces.
  • Usher: An Usher will work to confirm the family has a seating assignment and then show each family to their assigned seats.

Dismissal at End of Service — 12:00-12:15pm

Greeters, Restroom Monitors, and Ushers will return to their posts to help people leave in an orderly process that enables them to maintain social distancing.

Toward the end of the service, the speaker on stage will provide general directions that people should remember to practice social distancing as they exit the building and to note the wristband color of anyone they come close to as they leave.  Encourage people to try to gather and visit outside the building where people are typically more comfortable interacting.

  • Big Room Greeter: Big Room Greeter will hold the Big Room doors open for people as they exit to limit touching of common services. Greeter will signal to Ushers if a backup occurs in the hallway that requires a pause in releasing families from their seats.
  • Restroom Monitor: Restroom monitor will once again act as gatekeepers to the restrooms—limit entry to 2 people or 1 family unit per restroom.
  • Back Door Greeters: Back Door Greeters will hold the doors open for families as they exit to limit touching of common surfaces.