Volunteer Training for Reopening

Volunteer Training for Reopening

Opening Remarks

Ron said that he realized the reopening was going to have a lot of moving parts and that he wanted to help (Thank You Ron!).   We’ve been working together with the staff and Executive Board and have looked at the reopening from a lot of angles. The following plan is the result of that effort, but we know we will need to learn and adapt as we put the plan in place and see where it works well and where adjustments are needed.  Please contact John Peterson (512-577-4455 or john@journeybf.com) and/or Ron LaFevers (rlafevers32@gmail.com) if you have questions about these training materials.

Key Elements of a Successful Reopening

  • Prayer
  • Volunteers
  • Supplies
  • Good Communications

 

Process Walk Through

The reopening requires that we look the information available to us on COVID-19, state guidelines, and the wide variety of people’s opinions on personal protection. Unity of the church body is very important here. In loving one another, we need to acknowledge that we will have differing opinions on the necessity of social distancing and but that we also should respect the need for a common approach to reopen The Journey campus.

Using only one entrance to the building will allow for easier management of social distancing, will require fewer volunteers and will require less cleaning of commonly touched surfaces. So, traffic will be directed by signs and cones around to the Back Parking Lot. More spots are available in the back and it is accessible for people with disabilities.

Everyone Will Be Asked to Wear A Mask Inside the Building

After much consideration, the staff and Executive Board decided that having everyone wear masks inside the building will provide the most protection to the most people. This will be communicated broadly before the reopening and signs will communicate this as well as people approach the building. Our practice of social distancing with family units staying 6 ft. from one another will also be broadly communicated. We will also be asking people to assess themselves for the potential of being ill with COVID-19 before they come to the campus.

Here is an example of the general guidelines that will be communicated with signs around the campus.

Entrance Process

 

We want people to be encouraged to be here! We don’t want to be legalistic in enforcing our social distancing but encourage them toward healthy practices in a loving environment.

Back Door Greeters – 10:30-11:15am, 12:00-12:15pm

As people walk to the building, we will have 3 people stationed at the back Entrance.

  • Personal Protection Table: Greeter 1 and 2 will also cover the Personal Protection Table where a pump of hand sanitizer and packets with a couple Clorox wipes are offered. Masks will be provided from this table to anyone who arrives without their own mask. A thermometer will also be at the table to check anyone’s temperature who requests it.
    • “Just a friendly reminder, please wear a mask while you are in the building”
    • If someone is insistent about not wearing a mask, “We would really prefer that you use a mask, did you get any of our communications about this?”
    • If this does not work, we have a pair of folks that can be called in to discuss this with them and try to help them understand our policy.
  • Greeter 1: One Greeter will organize folks into their family units while pointing out the tape on the concrete as a guide to practice social distancing with 6 feet between families. Paper bulletins will not be passed out—people will be asked to use their Digital Bulletin.
    • “Good morning! How are you feeling? We are glad you are here! We have hand sanitizer for you to use here at the table along with some Clorox wipes if you need them. We also have a no-touch thermometer if anyone would like to have their temperature or their children’s temperature taken.”
  • Greeter 2: A second Greeter will be stationed at the door and will open it for people so only the greeters are touching the door handles. This Greeter will welcome people and ask them to put on their mask if they have not already done so. The second Greeter will also assess the line forming inside the hallway at the Check-in/Host table to maintain space for social distancing before they allow the next family to enter the building.

Hallway Process

As people walk down the hallway, they will be directed to just one entrance into the Big Room. An eraser board with signage will block the Big Room entrance right by the back doors to the building.

There will be tape on the floor indicating safe distancing guidelines between families. There will be a hand sanitizer station between the men’s and women’s bathrooms that people can use as they walk down the hallway or as they enter or exit the restrooms.

Restroom Monitor — 10:30-11:15am, 12:00-12:15pm

We will have a Restroom Monitor stationed at the bathrooms in the hallway to manage the number of people allowed into the restroom at the same time to practice social distancing.

  • Restroom Capacity: The entrance to each hallway bathroom will be limited to 2 unrelated people at a time or 1 family unit (can be 2 or more) will be allowed in the bathroom.
  • Restroom Entry: Bathroom monitors will assist in opening the door when possible to reduce touching of common surfaces.

Check-In/Host Table – 10:30-11:15am

At the Check-In/Host table, people will check-in with 2 Hosts. We will be asking people to register with us if they intend to come each Sunday. They don’t have to sign up in advance, but every family group will need to be registered once they arrive.

  • Group Registration: The Hosts will work as a team to get each group registered as they arrive.  A Host will register the group by name (any adult in the group) and number in their party on paper at the Host table.
  • Number in Party and Seat Assignments: The Hosts will work together given the number of people in the family that will sit together to determine which seats they will use and then provide a ticket indicating those seats. This ticket will be shown to ushers once the group enters the Big Room. Please Note: Special seating requests are not something we can easily accommodate at this time.  However, if someone requests to be seated in the back to reduce their exposure, please do the best possible to accommodate the request.
  • Rerun TV Video: If a video is running on the TV next to the Host table, rerun the selected video rather than letting it continue to other videos.

Seating Assignments

    • As you assign seats, add a circle to those seats on the Seating Chart and an X on the 2 seats between family groups.
    • Once you have assigned seats, write out the seat numbers on a card and give it to the family. They will show that card to the usher when they go into the Big Room.
      • Example: Welcome Baker family! Did you register online? No? No problem, I’ll register you now. Do you have 4 in your party? Great, you will be sitting in seats B12-B15. Please show this card to the usher as you enter the Big Room.
    • Assign families to the Center Section first from left to right as you face the stage. Skip the first row initially and fill in from 2nd row to back row. Then fill the first row of center section.
    • Next assign families to the 1st row of the Left Section from aisle to the left side of the room.
    • Next assign families to the 1st row of the Right Section from aisle to the right side of the room
    • In similar fashion, alternate between Left and Right sections until room is full.
  • Seating chart layout draft:

Big Room Greeter and Ushers – 10:30-11:15am, 12:00-12:15pm

Next, families will be greeted at the Big Room doorway and then met by an usher to show them to their assigned seats.

  • Big Room Greeter: As people approach the Big Room doorway, a Big Room Greeter will be at the door and will confirm the family has a seating ticket. The Greeter will open the door for the family to minimize touches of common surfaces.
  • Usher: An Usher will work to confirm the family has a seating assignment and then show each family to their assigned seats.

Dismissal at End of Service — 12:00-12:15pm

Greeters, Restroom Monitors, and Ushers will return to their posts to help people leave in an orderly process that enables them to maintain social distancing.

The speaker on stage will provide general directions that families will be released by row and are asked to maintain social distance inside the building. People will be asked to avoid meeting together in the building but encouraged to gather and visit outside the building!

  • Ushers: After general direction on dismissal is provided from the speaker on stage, the ushers will release families by rows within each section. The ushers should time release families such that they can maintain 6 ft between them.
  • Big Room Greeter: Big Room Greeter will hold the Big Room doors open for people as they exit to limit touching of common services. Greeter will signal to Ushers if a backup occurs in the hallway that requires a pause in releasing families from their seats.
  • Restroom Monitor: Restroom monitor will once again act as gatekeepers to the restrooms—limit entry to 2 people or 1 family unit per restroom.
  • Back Door Greeters: Back Door Greeters will hold the doors open for families as they exit to limit touching of common surfaces.