Volunteer Training for Reopening

Volunteer Training for Reopening

Next Phase of Reopening — Two In-Person Services

Mitch updated the church body that we would be going to 2 in-person services on October 4.  We will still livestream the 9:30 service.  Changes to our previous operations are included below in orange.  Please contact John Peterson (512-577-4455 or [email protected]), Karen Hairston (512-948-1556 or [email protected]), or Ron LaFevers ([email protected]) if you have questions about these training materials.  Thank you for your willingness to serve!

Key Operational Changes

  • All Reopen/Welcome Team members will typically perform their role for 2 services on the weeks they are serving
  • A new role of Welcomer at the Welcome Table will begin October 4.  This will be similar to the role at the Welcome Desk (before Covid) but in a slightly different location due to our main flow with social distancing. 
  • The main flow will stay largely the same with the addition of a Welcome Table next to the Host/Seating Table (see diagram)
    • Members will be welcomed at the Welcome Table as part of the standard flow.
    • Guests should be welcomed and provided opportunity to connect with us through a written or digital connection card.  We will not be handing out Gift Bags at this time. If the guests have children through 6th grade, they should be given the option to check in at the Journey Kids Check-in Desk.  Guests are exempt from having to preregister their children as long as healthy teacher/student ratios can be maintained.
    • Once guests have checked in their children, they should be directed to the Host/Seating Table for their seating tickets 
  • Reopen/Welcome Team members will perform 2 tasks about 10:30 at the end of the first service:
    • Clean commonly touched surfaces in the main hall restrooms (best opportunity is at 10:25)
    • Prep the Big Room for the second service by collecting any trash and straightening seats

Phase 2 Main Flow

 Process Walk Through

On-campus activities require that we look at the information available to us on COVID-19, state guidelines, and the wide variety of people’s opinions on personal protection. Unity of the church body is very important here. In loving one another, we need to acknowledge that we will have differing opinions on the necessity of social distancing and but that we also should respect the need for a common approach as we continue to reopen The Journey campus.

Using only one entrance to the building will allow for easier management of social distancing, will require fewer volunteers and will require less cleaning of commonly touched surfaces. So, traffic will be directed by signs and cones around to the Back Parking Lot. More spots are available in the back and it is accessible for people with disabilities.

Reminder of social distancing measures with the resumption of Journey Kids and Preteens:

  • Journey Family Members 10 or Older Are Asked to Wear A Mask Inside the Building.
  • In Journey Kids Classes, Children in Kindergarten and Older Will Also Wear Masks. 

After much consideration, the staff and Executive Board decided that having everyone 10 and older wear masks at all times while inside the building to provide the most protection to the most people. Signs communicate this outside and inside the building. Our practice of social distancing with family units staying 6 ft. from one another is also broadly communicated. We ask that people assess themselves and their children for the potential of being ill with COVID-19 before they come to the campus. Similar to the policy in local public schools, while children of Kindergarten age and above are in class together they  will also wear masks.

Here is an example of the general guidelines that are communicated with signs around the campus.

Entrance Process


We want people to be encouraged to be here! We don’t want to be legalistic in enforcing our social distancing but  to be encouragers toward healthy practices in a loving environment.

Back Door Greeters

Time of Service: 9:00-9:45am, 10:30-11:15am

As people walk to the building, we will have 1 to 2 people stationed at the back Entrance.

  • Personal Protection Table: Greeter 1 and 2 will cover the Personal Protection Table where a pump of hand sanitizer and packets with a couple Clorox wipes are offered. Masks will be provided from this table to anyone who arrives without their own mask. A thermometer will also be at the table to check anyone’s temperature who requests it.
    • “Just a friendly reminder, please wear a mask while you are in the building”
    • If someone is insistent about not wearing a mask, “We would really prefer that you use a mask, did you get any of our communications about this?”
    • If this does not work, we have a pair of folks that can be called in to discuss this with them and try to help them understand our policy.
  • Greeter 1: One Greeter will organize folks into their family units while pointing out the tape on the concrete as a guide to practice social distancing with 6 feet between families. Paper bulletins will not be passed out—people will be asked to use their Digital Bulletin.  Ask parents with children from Birth-6th Grade if they have preregistered their children unless they are new guests. Guests are exempt from having to preregister as long as proper teacher/student ratios are maintained. 
    • If parents have preregistered or new guests have children, tell them they should go to the Journey Kids Check-In desk first and then go to the Host/Seating Table.
    • If they are members who have not preregistered, tell them they are welcomed to have their kids attend the service with them in the Big Room and to proceed to the Host/Seating Table.
    • Example greeting: “Good morning! How are you feeling? We are glad you are here! We have hand sanitizer for you to use here at the table along with some Clorox wipes if you need them. We also have a no-touch thermometer if anyone would like to have their temperature or their children’s temperature taken.”
  • Greeter 2 (as needed): A second Greeter will be stationed at the door on an as needed basis and will open it for people so only the greeters are touching the door handles. This Greeter will welcome people and ask them to put on their mask if they have not already done so. The second Greeter will also assess the line forming inside the hallway at the Check-in/Host table to maintain space for social distancing before they allow the next family to enter the building.

Hallway Process

As people walk down the hallway, they should be directed to the Welcome Table .  If they are guests with children or are members that have preregistered their children, they should be welcomed at the Welcome Table and directed to the Journey Kids Check-in desk.  Members without children should be welcomed and directed to the Host/Seating Table for seating assignment in the Big Room.  An eraser board with signage will continue to block the Big Room entrance right by the back doors to the building.

There will be tape on the floor indicating safe distancing guidelines between families. There will be a hand sanitizer station between the men’s and women’s restrooms that people can use as they walk down the hallway or as they enter or exit the restrooms.


Time of Service: 9:00-9:45am, 10:30-11:15am

The Welcome Table will be positioned next to the Host/Seating Table.  Here are the Wecomer’s primary activities:

  • Greet: Greet all people and make newcomers feel welcome  
  • Provide Information and Direction: Provide members and especially guests any information they may need.  If guests have children, they should be given an overview of Journey Kids Check-In and where children classes are located. Direct members with preregistered children and guests with children to the Journey Kids Check-In Desk. 
    • Note that Journey Kids Check-in includes Preteens now, so parents will take all kids up through 6th grade to the Journey Kids Check-In Desk.  
    • Encourage Connection: The Welcomer will also encourage guests to use a QR Code to access our new Welcome Newcomer page on our website.  Here they will get an overview of The Journey and the opportunity to connect with us using  a virtual connection card.
  • Direct to Host/Seating Table: When members or guests complete Journey Kids Check-in, they should be guided to the Host/Seating Table.

Host/Seating Table

Time of Service: 9:00-9:45am, 10:30-11:15am

At the Host/Seating Table, people will check-in with 2 Hosts.  Every family group will need to be registered as they arrive.

  • Group Registration: The Hosts will work as a team to get each group registered as they arrive.  A Host will register the group by name (any adult in the group) and number in their party on paper at the Host table.
  • Number in Party and Seat Assignments: The Hosts will work together given the number of people in the family that will sit together to determine which seats they will use and then provide a ticket indicating those seats. This ticket will be shown to ushers once the group enters the Big Room.  If someone requests to be seated in particular places to reduce their exposure, please do the best possible to accommodate the request.
  • Encourage Wristbands: If a person checking in does not have a wrist band on, please encourage them to grab one and put it on so other people know how they feel about social distancing. Point the person to the table with wristbands so they can see what each color means and answer any questions they may have.

Seating Assignments

    • As you assign seats, add a circle to those seats on the Seating Chart and an X on the 2 seats between family groups.
    • Once you have assigned seats, write out the seat numbers on a card and give it to the family. They will show that card to the usher when they go into the Big Room.
      • Example: Welcome Baker family! Did you register online? No? No problem, I’ll register you now. Do you have 4 in your party? Great, you will be sitting in seats B12-B15. Please show this card to the usher as you enter the Big Room.
    • Assign families to the Center Section first from left to right as you face the stage. Skip the first row initially and fill in from 2nd row to back row. Then fill the first row of center section.
    • Hosts can generally see if the trend is that the center section is filling fast enough that we know the side sections will also need to be used.  If this trend is noted, start assigning seats in the Left and Right Sections once the Center Section is just over half full.
      • Assign families toward the front and near the aisle in the Left Section.
      • Next assign families to the front and near the aisle of the Right Section. 
      • In similar fashion, alternate between Left and Right sections from the aisle to the outside edges until the room is full.
    • Seating chart layout draft:

Big Room Greeter

Time of Service: 9:00-9:45am, 10:30-11:15am

Next, families will be greeted at the Big Room doorway and pointed  toward their assigned seats.

  • Big Room Greeter:  As people approach the Big Room doorway, a Big Room Greeter will be at the door and will confirm the family has a seating ticket.  We also would like to remind anyone of the value of wearing a wristband if they do not have one on–it allows others to easily know how they want to be treated regarding social distancing. The Greeter will open the door for the family to minimize touches of common surfaces and point people to the general area of their seats.

Clean-up After 1st Service

After the 1st service is complete (about 10:30), the team will perform 2 tasks to get ready for the 11:00 service.

  • Clean commonly touched surfaces in the main hall restrooms. As a team (male team members tackling the Men’s and female team members tackling the Women’s), we will put anything out of place in the restrooms back in order and wipe down the following commonly touched surfaces with Clorox wipes (or similar):
    • Door push plate on outside of door and handle on inside of door
    • Faucet handles
    • Soap dispenser push tops
    • Toilet flush levers
    • Stall door latches
    • Urinal flush handles
  • Prep the Big Room for the second service by collecting any trash and straightening seats from 1st service use.  Walk through the rows of chairs to remove anything left behind and straighten any rows that have been bumped askew.
    • NOTE:  The Worship Team will be spraying disinfectant on the chairs during this same timeframe between services.  Try to stay away from the them and allow any spray to settle before walking through any areas that have just been treated.

THANK YOU for your willingness to serve!